At Aroma Flickers, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help. Please review our returns and refunds policy below to ensure a smooth and hassle-free experience.
1. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of receiving your order.
- We will arrange for a return and send you a replacement.
- Replacement should be raised within 24 hours and the replaced product will be delivered within 5–7 business days.
2. How to Exchange an Item
- Contact Us: Reach out to our customer support team at aromaflickers@gmail.com or call +91 9540491116 to request a return authorization.
- Pack the Item: Carefully pack the item in its original packaging (if possible) to prevent damage during the return shipping.
- Ship the Item: Follow the return instructions provided by our team and send the item back to us. You will not be responsible for the cost of return shipping.
- Exchange Timeline: Once the exchange product reaches us, you will receive the exchanged item within 3–4 days.
3. Non-Returnable & Non-Refundable Items
- Items marked as final sale or clearance.
- Any items marked as non-returnable and non-refundable in their product description.
4. Contact Us
If you have any questions about our returns or refunds policy, please don’t hesitate to get in touch with us:
- Email: aromaflickers@gmail.com
- Phone: +91 9540491116
We’re here to assist you and make the returns process as smooth as possible.